This policy only applies to the Actual Radio website and not to the companies, individuals, organisations or other websites that may be linked to our site. By giving us your personal information, you consent to this information being used in accordance with this policy. Any changes to this policy will be posted on our website.
How we look after your information
Actual Radio is committed to ensuring that your information is as safe as possible. We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with EU GDPR and UK Data Protection laws.
When and why do we collect information?
When you register with us or submit a form, we will collect your contact information (such as your name, telephone number, postal address and e-mail address). If you register to win a competition, we will not share your information with ANY third party.
We use your contact information to send you information about our company, products or services in which we think you might be interested, or to contact you when necessary. From time to time, we may also use your information to contact you to invite you to take part in optional research about the website or Actual Radio.
If you request certain products or services, we will need to share your personal information with the company or organisation direct providing this product or service, please tick the relevant box when you send us your details at that time.
We reserve the right to access and disclose individually identifiable information to comply with applicable GDPR laws and lawful government requests, to operate our IT systems properly or to protect ourselves and our users. If you believe that any information we are holding on you is incorrect or incomplete, please e-mail us AS SOON AS POSSIBLE, so that we may correct this.
Analytics – we use Google Analytics to monitor how people use the website and to help us make changes to improve user experience. Click here for an overview of privacy at Google.
Actual Radio App – if you have downloaded our app and you access our App service from a mobile phone or tablet we uniquely identify each instance of the application, but we will not be able to personally identify you from this information.
Catch-up – on our catch-up page, we have audio that is kept as a log online. There will be information within the audio of contact details, to which when guests are interviewed on the radio, consent to do so. If you wish for the audio to be removed, please contact us AS SOON AS POSSIBLE so we may take the appropriate action.
Texts and Emails – we may from time to time, read out the body text of your text or emails that are sent to the studio of Actual Radio. If you do not agree to this, please stipulate in the email or text that you send. We will NEVER divulge contact details, email addresses or phone numbers ‘on air’ without your direct consent.
Actual Radio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with ANY changes. This policy is effective from 27th of September 2022.
You may request a copy of all information that we hold for you AT ANY TIME. You can also request that we delete all information that we hold for you AT ANY TIME. You may request for your information to be deleted by emailing via the contact us page and follow the instructions.